Important: Plants shipped outside the EU are sent as bare roots due to soil transport restrictions + Shipping materials such as soil can’t be shipped outside the EU. Excluded countries: UK, Malta, Switzerland, Iceland.
Europe
- Enjoy free shipping on all plant-only orders worth 150€ or more!
- 10€ for plant-only orders valued between 50€ and 149€.
- 20€ for plant-only orders valued at 49€ or less.
- Additional fees for material are calculated based on weight.
- We typically require 1 working day to prepare your order*¹ *²
- Delivery times for shipping vary by country:
- Germany and Austria: 2 working days
- France, Croatia, Romania, Slovenia: 2-3 working days
- Spain, Bulgaria, Hungary: 3 working days
- Netherlands: 3-4 working days
- Belgium, Czech Republic, Luxembourg, Poland, Portugal, Slovakia: 4 working days
- Denmark, Greece: 4-5 working days
- Sweden, Finland, Estonia, Latvia, Lithuania: 5 working days
We ship plants Monday to Friday, excluding holidays and staffing delays. Leave a note at checkout for special requests, like postponing a delivery to the following week.
Send us a WhatsApp +39 351 977 5461 with your order number to get a picture of your plants before shipping. After your order is shipped, you’ll receive an email with updates on the progress of your parcel.
If you have any concerns or issues with your order, please don’t hesitate to contact our customer service team for assistance.
Accepted payment methods:
- Payment by credit card
- Payment by PayPal
- Payment by PayPal Express
- Payment by instant bank transfer
Further details on payment
If you pay by credit card, your credit card account will be charged upon the conclusion of the contract.
USA
- Our website provides a seamless e-commerce experience for all customers in the USA
- The plants will be shipped as bare roots without any soil, sphagnum moss, or other substrate. They will be carefully wrapped in humid paper and placed inside a bag to maintain the appropriate level of moisture during transportation.
- Each shipment of plants will include all required documents, including a phytosanitary certificate and a CITES document, ensuring that the plants can be legally exported to the United States. We will also accurately declare the contents of each shipment to customs, indicating that the package contains carnivorous plants.
- !important! If you have in mind to purchase more than 12 plants, an import permit is required, apply here
These import permits are needed for large orders: PPQ 587 and PPQ 621
Send us your permits: info@diflora.it
- Enjoy free shipping on all orders worth 600€ or more!
- 50€ for plant-only orders valued between 250€ and 599€
- 100€ for plant-only orders valued at 249€ or less
- Our time required to process the order and complete phytosanitary inspections typically ranges from 5 to 6 working days. *¹ *²
- The delivery time for shipping varies based on several factors, including customs clearance processes. Typically, packages are delivered within 3-4 to 14-15 working days. Here are some examples:
- The customs clearance process in Italy usually takes only a few hours, however, there are instances where the contents of a package are inspected in Rome which may result in a delay of 3-4 days.
- The customs clearance process in the USA typically takes around 2-3 days. However, in some cases, the shipment may be selected for inspection by the USDA center, which can lead to a longer wait time of up to 7-10 days before it is released.
Our promise to USA customers
- If any shipment takes longer than 14 working days to reach its final destination, we offer a refund for any dead plants or the option to add those plants to a new order free of charge, as agreed upon with the customer. Your satisfaction is our top priority, and we strive to provide excellent customer service in all situations.
- Our packaging ensures healthy plants for up to 14 working days after shipment.
We have extensive experience in the customs clearance process and are well-equipped to provide any necessary assistance for various procedures. Please feel free to reach out to us via email or WhatsApp, using the contact information provided on this page. We are committed to providing prompt and helpful service to our customers.
We ship plants Monday to Friday, excluding holidays and staffing delays. Leave a note at checkout for special requests, like postponing a delivery to the following week.
Send us a WhatsApp +39 351 977 5461 with your order number to get a picture of your plants before shipping. After your order is shipped, you’ll receive an email with updates on the progress of your parcel.
If you have any concerns or issues with your order, please don’t hesitate to contact our customer service team for assistance.
Accepted payment methods:
- Payment by credit card
- Payment by PayPal
- Payment by PayPal Express
- Payment by instant bank transfer
Further details on payment
If you pay by credit card, your credit card account will be charged upon the conclusion of the contract.
United Kingdom
Since Brexit, customers in the UK are required to pay import fees when importing legal plants into the country. For more information, please refer to the following resource:
https://planthealthportal.defra.gov.uk/trade/imports/imports-from-the-eu/import-fees/imports-fees-overview/
Returns from customers within the UK who do not comply with the import laws of the United Kingdom cannot be accepted.
Shipping of 6,5 cm potted plants:
- 45€ shipping for all orders with no more than 8 plants
- 65€ shipping for all orders between 9 and 32 plants
- 110€ shipping for all orders with more than 32 plants
Shipping of Bare-root plants:
- Enjoy free shipping on all orders worth 500€ or more!
- 30€ for plant-only orders valued between 250€ and 499€
- 60€ for plant-only orders valued at 249€ or less
- Our time required to process the order and complete phytosanitary inspections typically ranges from 5 to 6 working days. *¹ *²
- The delivery time for shipping varies based on several factors, including customs clearance processes. Typically, packages are delivered within 3-4 to 14-15 working days. Here are some examples:
- The customs clearance process in Italy usually takes only a few hours, however, there are instances where the contents of a package are inspected in Rome which may result in a delay of 3-4 days.
- The custom clearance process in the UK typically takes around 2-3 days. However, in some cases, a package may be selected for inspection, which can extend the process to 7-10 days before it is released.
Our promise to UK customers
- If any shipment takes longer than 14 working days to reach its final destination, we offer a refund for any dead plants or the option to add those plants to a new order free of charge, as agreed upon with the customer. Your satisfaction is our top priority, and we strive to provide excellent customer service in all situations.
- Our packaging ensures healthy plants for up to 14 working days after shipment.
We have extensive experience in the customs clearance process and are well-equipped to provide any necessary assistance for various procedures. Please feel free to reach out to us via email or WhatsApp, using the contact information provided on this page. We are committed to providing prompt and helpful service to our customers.
We ship plants Monday to Friday, excluding holidays and staffing delays. Leave a note at checkout for special requests, like postponing a delivery to the following week.
Send us a WhatsApp +39 351 977 5461 with your order number to get a picture of your plants before shipping. After your order is shipped, you’ll receive an email with updates on the progress of your parcel.
If you have any concerns or issues with your order, please don’t hesitate to contact our customer service team for assistance.
Accepted payment methods:
- Payment by instant bank transfer
- Payment by PayPal
- Payment by PayPal Express
Switzerland and Iceland
Shipping of 6,5 cm potted plants:
- 40€ shipping for all orders with no more than 8 plants
- 60€ shipping for all orders between 9 and 32 plants
- 100€ shipping for all orders with more than 32 plants
Shipping of Bare-root plants:
- Enjoy free shipping on all orders worth 500€ or more!
- 30€ for plant-only orders valued between 250€ and 499€
- 60€ for plant-only orders valued at 249€ or less
- Our time required to process the order and complete phytosanitary inspections typically ranges from 5 to 6 working days. *¹ *²
- The delivery time for shipping varies based on several factors, including customs clearance processes. Typically, packages are delivered within 3-4 to 14-15 working days. Here are some examples:
- The customs clearance process in Italy usually takes only a few hours, however, there are instances where the contents of a package are inspected in Rome which may result in a delay of 3-4 days.
- The customs clearance process in Switzerland and Iceland takes around 2-3 days. However, please note that there may be occasions when a shipment is selected for inspection, which can extend the clearance process to 7-10 days.
Our promise to Switzerland and Iceland customers
- If any shipment takes longer than 14 working days to reach its final destination, we offer a refund for any dead plants or the option to add those plants to a new order free of charge, as agreed upon with the customer. Your satisfaction is our top priority, and we strive to provide excellent customer service in all situations.
- Our packaging ensures healthy plants for up to 14 working days after shipment.
We have extensive experience in the customs clearance process and are well-equipped to provide any necessary assistance for various procedures. Please feel free to reach out to us via email or WhatsApp, using the contact information provided on this page. We are committed to providing prompt and helpful service to our customers.
We ship plants Monday to Friday, excluding holidays and staffing delays. Leave a note at checkout for special requests, like postponing a delivery to the following week.
Send us a WhatsApp +39 351 977 5461 with your order number to get a picture of your plants before shipping. After your order is shipped, you’ll receive an email with updates on the progress of your parcel.
If you have any concerns or issues with your order, please don’t hesitate to contact our customer service team for assistance.
Accepted payment methods:
- Payment by credit card
- Payment by PayPal
- Payment by PayPal Express
- Payment by instant bank transfer
Further details on payment
If you pay by credit card, your credit card account will be charged upon the conclusion of the contract.
South Africa
All South African customers MUST have an Import Permit to legally import plants in their country
The plants will be shipped as bare roots without any soil, sphagnum moss, or other substrate. They will be carefully wrapped in humid paper and placed inside a bag to maintain the appropriate level of moisture during transportation.
To complete your order, kindly send us your import permit via email at info@diflora.it within 24 hours of placing the order. This will ensure that we can process your order promptly and efficiently.
South African customers are required to pay import duties when importing legal plants into their country.
Please note that we cannot be held responsible for incomplete documentation provided by the importer, and therefore we cannot offer refunds for shipments affected by this issue. We highly recommend ensuring all necessary documents are complete and accurate before submitting them to us to avoid any potential delays or issues with your shipment. Thank you for your understanding.
- 100€ for plant-only orders valued above 250€
- 150€ for plant-only orders valued at 249€ or less
- Our time required to process the order and complete phytosanitary inspections typically ranges from 5 to 6 working days. *¹ *²
- The delivery time for shipping varies based on several factors, including customs clearance processes. Typically, packages are delivered within 3-4 to 14-15 working days. Here are some examples:
- The customs clearance process in Italy usually takes only a few hours, however, there are instances where the contents of a package are inspected in Rome which may result in a delay of 3-4 days.
- The customs clearance process in South Africa typically takes around 2-3 days. However, please note that there may be occasions when a shipment is selected for inspection, which can extend the clearance process to 7-10 days.
Our promise to South African customers
- If any shipment takes longer than 14 working days to reach its final destination, we offer a refund for any dead plants or the option to add those plants to a new order free of charge, as agreed upon with the customer. Your satisfaction is our top priority, and we strive to provide excellent customer service in all situations.
- Our packaging ensures healthy plants for up to 14 working days after shipment.
We have extensive experience in the customs clearance process and are well-equipped to provide any necessary assistance for various procedures. Please feel free to reach out to us via email or WhatsApp, using the contact information provided on this page. We are committed to providing prompt and helpful service to our customers.
We ship plants Monday to Friday, excluding holidays and staffing delays. Leave a note at checkout for special requests, like postponing a delivery to the following week.
Send us a WhatsApp +39 351 977 5461 with your order number to get a picture of your plants before shipping. After your order is shipped, you’ll receive an email with updates on the progress of your parcel.
If you have any concerns or issues with your order, please don’t hesitate to contact our customer service team for assistance.
Accepted payment methods:
- Payment by instant bank transfer
South Korea
South Korean customers are required to pay import duties when importing legal plants into their country.
Returns from customers within South Korea who do not comply with the import laws of South Korea cannot be accepted.
- Enjoy free shipping on all orders worth 1000€ or more!
- 100€ for plant-only orders valued between 500€ and 999€
- 200€ for plant-only orders valued at 499€ or less
- Our time required to process the order and complete phytosanitary inspections typically ranges from 5 to 6 working days. *¹ *²
- The delivery time for shipping varies based on several factors, including customs clearance processes. Typically, packages are delivered within 3-4 to 14-15 working days. Here are some examples:
- The customs clearance process in Italy usually takes only a few hours, however, there are instances where the contents of a package are inspected in Rome which may result in a delay of 3-4 days.
- The customs clearance process in South Korea typically takes around 2-3 days. However, please note that there may be occasions when a shipment is selected for inspection, which can extend the clearance process to 7-10 days.
Our promise to South Korean customers
- If any shipment takes longer than 14 working days to reach its final destination, we offer a refund for any dead plants or the option to add those plants to a new order free of charge, as agreed upon with the customer. Your satisfaction is our top priority, and we strive to provide excellent customer service in all situations.
- Our packaging ensures healthy plants for up to 14 working days after shipment.
We have extensive experience in the customs clearance process and are well-equipped to provide any necessary assistance for various procedures. Please feel free to reach out to us via email or WhatsApp, using the contact information provided on this page. We are committed to providing prompt and helpful service to our customers.
We ship plants Monday to Friday, excluding holidays and staffing delays. Leave a note at checkout for special requests, like postponing a delivery to the following week.
Send us a WhatsApp +39 351 977 5461 with your order number to get a picture of your plants before shipping. After your order is shipped, you’ll receive an email with updates on the progress of your parcel.
If you have any concerns or issues with your order, please don’t hesitate to contact our customer service team for assistance.
Accepted payment methods:
- Payment by instant bank transfer
Singapore
Singapore customers are required to pay import duties when importing legal plants into their country.
Returns from customers within Singapore who do not comply with the import laws of Singapore cannot be accepted.
- Enjoy free shipping on all orders worth 1000€ or more!
- 100€ for plant-only orders valued between 500€ and 999€
- 200€ for plant-only orders valued at 499€ or less
- Our time required to process the order and complete phytosanitary inspections typically ranges from 5 to 6 working days. *¹ *²
- The delivery time for shipping varies based on several factors, including customs clearance processes. Typically, packages are delivered within 3-4 to 14-15 working days. Here are some examples:
- The customs clearance process in Italy usually takes only a few hours, however, there are instances where the contents of a package are inspected in Rome which may result in a delay of 3-4 days.
- The customs clearance process in Singapore typically takes around 2-3 days. However, please note that there may be occasions when a shipment is selected for inspection, which can extend the clearance process to 7-10 days.
Our promise to Singapore customers
- If any shipment takes longer than 14 working days to reach its final destination, we offer a refund for any dead plants or the option to add those plants to a new order free of charge, as agreed upon with the customer. Your satisfaction is our top priority, and we strive to provide excellent customer service in all situations.
- Our packaging ensures healthy plants for up to 14 working days after shipment.
We have extensive experience in the customs clearance process and are well-equipped to provide any necessary assistance for various procedures. Please feel free to reach out to us via email or WhatsApp, using the contact information provided on this page. We are committed to providing prompt and helpful service to our customers.
We ship plants Monday to Friday, excluding holidays and staffing delays. Leave a note at checkout for special requests, like postponing a delivery to the following week.
Send us a WhatsApp +39 351 977 5461 with your order number to get a picture of your plants before shipping. After your order is shipped, you’ll receive an email with updates on the progress of your parcel.
If you have any concerns or issues with your order, please don’t hesitate to contact our customer service team for assistance.
Accepted payment methods:
- Payment by instant bank transfer
Indonesia
All Indonesian customers MUST have an Import Permit to legally import plants in their country
The plants will be shipped as bare roots without any soil, sphagnum moss, or other substrate. They will be carefully wrapped in humid paper and placed inside a bag to maintain the appropriate level of moisture during transportation.
To complete your order, kindly send us your import permit via email at info@diflora.it within 24 hours of placing the order. This will ensure that we can process your order promptly and efficiently.
Indonesian customers are required to pay import duties when importing legal plants into their country.
Please note that we cannot be held responsible for incomplete documentation provided by the importer, and therefore we cannot offer refunds for shipments affected by this issue. We highly recommend ensuring all necessary documents are complete and accurate before submitting them to us to avoid any potential delays or issues with your shipment. Thank you for your understanding.
- Enjoy free shipping on all orders worth 600€ or more!
- 50€ for plant-only orders valued between 250€ and 599€
- 100€ for plant-only orders valued at 249€ or less
- Our time required to process the order and complete phytosanitary inspections typically ranges from 5 to 6 working days. *¹ *²
- The delivery time for shipping varies based on several factors, including customs clearance processes. Typically, packages are delivered within 3-4 to 14-15 working days. Here are some examples:
- The customs clearance process in Italy usually takes only a few hours, however, there are instances where the contents of a package are inspected in Rome which may result in a delay of 3-4 days.
- The customs clearance process in Indonesia takes around 2-3 days. However, please note that there may be occasions when a shipment is selected for inspection, which can extend the clearance process to 7-10 days.
Our promise to Indonesian customers
- If any shipment takes longer than 14 working days to reach its final destination, we offer a refund for any dead plants or the option to add those plants to a new order free of charge, as agreed upon with the customer. Your satisfaction is our top priority, and we strive to provide excellent customer service in all situations.
- Our packaging ensures healthy plants for up to 14 working days after shipment.
We have extensive experience in the customs clearance process and are well-equipped to provide any necessary assistance for various procedures. Please feel free to reach out to us via email or WhatsApp, using the contact information provided on this page. We are committed to providing prompt and helpful service to our customers.
We ship plants Monday to Friday, excluding holidays and staffing delays. Leave a note at checkout for special requests, like postponing a delivery to the following week.
Send us a WhatsApp +39 351 977 5461 with your order number to get a picture of your plants before shipping. After your order is shipped, you’ll receive an email with updates on the progress of your parcel.
If you have any concerns or issues with your order, please don’t hesitate to contact our customer service team for assistance.
Accepted payment methods:
- Payment by instant bank transfer
Philippines
All Philippine customers MUST have an Import Permit to legally import plants in their country
The plants will be shipped as bare roots without any soil, sphagnum moss, or other substrate. They will be carefully wrapped in humid paper and placed inside a bag to maintain the appropriate level of moisture during transportation.
To complete your order, kindly send us your import permit via email at info@diflora.it within 24 hours of placing the order. This will ensure that we can process your order promptly and efficiently.
Philippine customers are required to pay import duties when importing legal plants into their country.
Please note that we cannot be held responsible for incomplete documentation provided by the importer, and therefore we cannot offer refunds for shipments affected by this issue. We highly recommend ensuring all necessary documents are complete and accurate before submitting them to us to avoid any potential delays or issues with your shipment. Thank you for your understanding.
- Enjoy free shipping on all orders worth 600€ or more!
- 50€ for plant-only orders valued between 250€ and 599€
- 100€ for plant-only orders valued at 249€ or less
- Our time required to process the order and complete phytosanitary inspections typically ranges from 5 to 6 working days. *¹ *²
- The delivery time for shipping varies based on several factors, including customs clearance processes. Typically, packages are delivered within 3-4 to 14-15 working days. Here are some examples:
- The customs clearance process in Italy usually takes only a few hours, however, there are instances where the contents of a package are inspected in Rome which may result in a delay of 3-4 days.
- The customs clearance process in the Philippines takes around 2-3 days. However, please note that there may be occasions when a shipment is selected for inspection, which can extend the clearance process to 7-10 days.
Our promise to Philippine customers
- If any shipment takes longer than 14 working days to reach its final destination, we offer a refund for any dead plants or the option to add those plants to a new order free of charge, as agreed upon with the customer. Your satisfaction is our top priority, and we strive to provide excellent customer service in all situations.
- Our packaging ensures healthy plants for up to 14 working days after shipment.
We have extensive experience in the customs clearance process and are well-equipped to provide any necessary assistance for various procedures. Please feel free to reach out to us via email or WhatsApp, using the contact information provided on this page. We are committed to providing prompt and helpful service to our customers.
We ship plants Monday to Friday, excluding holidays and staffing delays. Leave a note at checkout for special requests, like postponing a delivery to the following week.
Send us a WhatsApp +39 351 977 5461 with your order number to get a picture of your plants before shipping. After your order is shipped, you’ll receive an email with updates on the progress of your parcel.
If you have any concerns or issues with your order, please don’t hesitate to contact our customer service team for assistance.
Accepted payment methods:
- Payment by instant bank transfer
Malta
Shipping of 6,5 cm potted plants:
- 25€ shipping for all orders with no more than 8 plants
- 45€ shipping for all orders between 9 and 32 plants
- 90€ shipping for all orders with more than 32 plants
Shipping of Bare-root plants:
- Enjoy free shipping on all orders worth 500€ or more!
- 15€ for plant-only orders valued between 250€ and 499€
- 45€ for plant-only orders valued at 249€ or less
- Our time required to process the order and complete phytosanitary inspections typically ranges from 5 to 6 working days. *¹ *²
- The delivery time for shipping varies based on several factors, including customs clearance processes. Typically, packages are delivered within 3-4 to 14-15 working days. Here are some examples:
- The customs clearance process in Italy usually takes only a few hours, however, there are instances where the contents of a package are inspected in Rome which may result in a delay of 3-4 days.
- The customs clearance process in Malta takes around 2-3 days. However, please note that there may be occasions when a shipment is selected for inspection, which can extend the clearance process to 7-10 days.
Our promise to Maltese customers
- If any shipment takes longer than 14 working days to reach its final destination, we offer a refund for any dead plants or the option to add those plants to a new order free of charge, as agreed upon with the customer. Your satisfaction is our top priority, and we strive to provide excellent customer service in all situations.
- Our packaging ensures healthy plants for up to 14 working days after shipment.
We have extensive experience in the customs clearance process and are well-equipped to provide any necessary assistance for various procedures. Please feel free to reach out to us via email or WhatsApp, using the contact information provided on this page. We are committed to providing prompt and helpful service to our customers.
We ship plants Monday to Friday, excluding holidays and staffing delays. Leave a note at checkout for special requests, like postponing a delivery to the following week.
Send us a WhatsApp +39 351 977 5461 with your order number to get a picture of your plants before shipping. After your order is shipped, you’ll receive an email with updates on the progress of your parcel.
If you have any concerns or issues with your order, please don’t hesitate to contact our customer service team for assistance.
Accepted payment methods:
- Payment by credit card
- Payment by PayPal
- Payment by PayPal Express
- Payment by instant bank transfer
Further details on payment
If you pay by credit card, your credit card account will be charged upon the conclusion of the contract.
Serbia
All Serbian customers MUST have an Import Permit to legally import plants in their country
The plants will be shipped as bare roots without any soil, sphagnum moss, or other substrate. They will be carefully wrapped in humid paper and placed inside a bag to maintain the appropriate level of moisture during transportation.
To complete your order, kindly send us your import permit via email at info@diflora.it within 24 hours of placing the order. This will ensure that we can process your order promptly and efficiently.
Serbian customers are required to pay import duties when importing legal plants into their country.
Please note that we cannot be held responsible for incomplete documentation provided by the importer, and therefore we cannot offer refunds for shipments affected by this issue. We highly recommend ensuring all necessary documents are complete and accurate before submitting them to us to avoid any potential delays or issues with your shipment. Thank you for your understanding.
- Enjoy free shipping on all orders worth 500€ or more!
- 30€ for plant-only orders valued between 250€ and 499€
- 60€ for plant-only orders valued at 249€ or less
- Our time required to process the order and complete phytosanitary inspections typically ranges from 5 to 6 working days. *¹ *²
- The delivery time for shipping varies based on several factors, including customs clearance processes. Typically, packages are delivered within 3-4 to 14-15 working days. Here are some examples:
- The customs clearance process in Italy usually takes only a few hours, however, there are instances where the contents of a package are inspected in Rome which may result in a delay of 3-4 days.
- The customs clearance process in Serbia takes around 2-3 days. However, please note that there may be occasions when a shipment is selected for inspection, which can extend the clearance process to 7-10 days.
Our promise to Serbian customers
- If any shipment takes longer than 14 working days to reach its final destination, we offer a refund for any dead plants or the option to add those plants to a new order free of charge, as agreed upon with the customer. Your satisfaction is our top priority, and we strive to provide excellent customer service in all situations.
- Our packaging ensures healthy plants for up to 14 working days after shipment.
We have extensive experience in the customs clearance process and are well-equipped to provide any necessary assistance for various procedures. Please feel free to reach out to us via email or WhatsApp, using the contact information provided on this page. We are committed to providing prompt and helpful service to our customers.
We ship plants Monday to Friday, excluding holidays and staffing delays. Leave a note at checkout for special requests, like postponing a delivery to the following week.
Send us a WhatsApp +39 351 977 5461 with your order number to get a picture of your plants before shipping. After your order is shipped, you’ll receive an email with updates on the progress of your parcel.
If you have any concerns or issues with your order, please don’t hesitate to contact our customer service team for assistance.
Accepted payment methods:
- Payment by instant bank transfer
Norway
All Norwegian customers MUST have an Import Permit to legally import plants in their country – > https://www.toll.no/en/goods/plants-and-seeds/import-of-plants-and-seeds/
The plants will be shipped as bare roots without any soil, sphagnum moss, or other substrate. They will be carefully wrapped in humid paper and placed inside a bag to maintain the appropriate level of moisture during transportation.
To complete your order, kindly send us your import permit via email at info@diflora.it within 24 hours of placing the order. This will ensure that we can process your order promptly and efficiently.
Norwegian customers are required to pay import duties when importing legal plants into their country.
Please note that we cannot be held responsible for incomplete documentation provided by the importer, and therefore we cannot offer refunds for shipments affected by this issue. We highly recommend ensuring all necessary documents are complete and accurate before submitting them to us to avoid any potential delays or issues with your shipment. Thank you for your understanding.
- Enjoy free shipping on all orders worth 500€ or more!
- 30€ for plant-only orders valued between 250€ and 499€
- 60€ for plant-only orders valued at 249€ or less
- Our time required to process the order and complete phytosanitary inspections typically ranges from 5 to 6 working days. *¹ *²
- The delivery time for shipping varies based on several factors, including customs clearance processes. Typically, packages are delivered within 3-4 to 14-15 working days. Here are some examples:
- The customs clearance process in Italy usually takes only a few hours, however, there are instances where the contents of a package are inspected in Rome which may result in a delay of 3-4 days.
- The customs clearance process in Norway takes around 2-3 days. However, please note that there may be occasions when a shipment is selected for inspection, which can extend the clearance process to 7-10 days.
Our promise to Norwegian customers
- If any shipment takes longer than 14 working days to reach its final destination, we offer a refund for any dead plants or the option to add those plants to a new order free of charge, as agreed upon with the customer. Your satisfaction is our top priority, and we strive to provide excellent customer service in all situations.
- Our packaging ensures healthy plants for up to 14 working days after shipment.
We have extensive experience in the customs clearance process and are well-equipped to provide any necessary assistance for various procedures. Please feel free to reach out to us via email or WhatsApp, using the contact information provided on this page. We are committed to providing prompt and helpful service to our customers.
We ship plants Monday to Friday, excluding holidays and staffing delays. Leave a note at checkout for special requests, like postponing a delivery to the following week.
Send us a WhatsApp +39 351 977 5461 with your order number to get a picture of your plants before shipping. After your order is shipped, you’ll receive an email with updates on the progress of your parcel.
If you have any concerns or issues with your order, please don’t hesitate to contact our customer service team for assistance.
Accepted payment methods:
- Payment by instant bank transfer
Thailand
Thai customers are required to pay import duties when importing legal plants into their country.
Returns from customers within Thailand who do not comply with the import laws of Thailand cannot be accepted.
Private Individuals must register with the Thai Customs Department and nominate DHL Express (Thailand) Ltd as customs clearance broker. This may take up to 3-4 days.
- Enjoy free shipping on all orders worth 1000€ or more!
- 100€ for plant-only orders valued between 500€ and 999€
- 200€ for plant-only orders valued at 499€ or less
- Our time required to process the order and complete phytosanitary inspections typically ranges from 5 to 6 working days. *¹ *²
- The delivery time for shipping varies based on several factors, including customs clearance processes. Typically, packages are delivered within 3-4 to 14-15 working days. Here are some examples:
- The customs clearance process in Italy usually takes only a few hours, however, there are instances where the contents of a package are inspected in Rome which may result in a delay of 3-4 days.
- The customs clearance process in Thailand typically takes around 2-3 days. However, please note that there may be occasions when a shipment is selected for inspection, which can extend the clearance process to 7-10 days.
Our promise to Thai customers
- If any shipment takes longer than 14 working days to reach its final destination, we offer a refund for any dead plants or the option to add those plants to a new order free of charge, as agreed upon with the customer. Your satisfaction is our top priority, and we strive to provide excellent customer service in all situations.
- Our packaging ensures healthy plants for up to 14 working days after shipment.
We have extensive experience in the customs clearance process and are well-equipped to provide any necessary assistance for various procedures. Please feel free to reach out to us via email or WhatsApp, using the contact information provided on this page. We are committed to providing prompt and helpful service to our customers.
We ship plants Monday to Friday, excluding holidays and staffing delays. Leave a note at checkout for special requests, like postponing a delivery to the following week.
Send us a WhatsApp +39 351 977 5461 with your order number to get a picture of your plants before shipping. After your order is shipped, you’ll receive an email with updates on the progress of your parcel.
If you have any concerns or issues with your order, please don’t hesitate to contact our customer service team for assistance.
Accepted payment methods:
- Payment by instant bank transfer
* ¹ Delivery of the goods after the conclusion of the contract (in case of agreed advance payment, after the time of your payment instruction).
*² Please note that the shipping time provided is approximate and may vary due to factors beyond Diflora’s control.
English
Italiano
Reviews
There are no reviews yet.